Christina O'Connell

Christina O'Connell

Global CRM & Clienteling Lead Jimmy Choo

Day 1 | 16th June

11:30 AM PREDICTIVE AI PANEL: Delivering predictive personalisation: How can you leverage AI to tailor the customer journey at scale and drive conversion?

  • How can predictive AI help anticipate customer needs and trigger personalised journeys that improve conversion and LTV?
  • How to combine CRM, transactional, and behavioural data to deliver hyper-relevant content and offers in real time
  • How can retailers balance personalisation with privacy, particularly as UK consumers grow more data-conscious?

Check out the incredible speaker line-up to see who will be joining Christina.

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