Bob Neville
Global Head of Retail Pentland BrandsDay 1 | 16th June
10:05 AM KEYNOTE CASE STUDY: Stores as Growth Engines: How to connect store services, data and teams to drive higher omnichannel conversion
- How can stores act as conversion accelerators by supporting discovery, fulfilment, service and returns across the full customer journey?
- How can in-store data be connected to digital behaviour to influence trading, personalisation, and media decisions?
- How can store colleagues be empowered with digital context to deliver more relevant, high-value interactions?
- How can human expertise and reassurance in-store become a competitive advantage that digital-only players cannot replicate?
- How can redefining store success beyond footfall unlock stronger omnichannel ROI?
- How can a store become a brand’s most powerful experience channel?
Check out the incredible speaker line-up to see who will be joining Bob.
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