Shaun Loughlin
Digital & Technology Director LeMieuxDay 1 | 16th June
2:25 PM CONNECTED JOURNEYS FIRESIDE: Connected Loyalty Journeys: How to link app, web and store engagement to reduce drop-off and boost retention
- How can in store staff training and enablement continue to drive loyalty signups at the point of sale?
- How can mapping loyalty engagement points across web, app and store help to identify areas of drop off and support a more seamless omnichannel experience?
- How can you align loyalty tech across online checkouts, mobile apps and in store?
- How can real time app and SMS integrations support reward triggers during in store moments?
Day 2 | 17th June
12:05 PM UX PANEL INTERACTIVE: First-time conversion wins: How can you simplify mobile journeys and checkout flows to increase new customer revenue?
- How can you design ‘welcome’ experiences that build trust and reduce decisional fatigue for new shoppers to create a sense of brand credibility quickly?
- How can reducing the number of steps to checkout improve first time conversion without losing key info?
- How can UX improvements on mobile such as swipe able carousels and clean checkout flows help to reduce abandonment among high intent audiences?
Check out the incredible speaker line-up to see who will be joining Shaun.
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