Richard is Chief Executive Officer of Retail Economics, an independent economics research consultancy focused on the consumer and retail industry. Previously, Richard held the position of Chief Economist at the British Retail Consortium before heading up the Retail Insight and Analytics team. Richard has a wealth of experience in data analytics, retail insight, economics and consumer research. He was voted as a Top Ten Voice for LinkedIn for sharing his insights on the retail industry and is also voted a top retail expert by ReThink Retail for four years running, and a top 100 global voice about retail tech by RTIH.
Day 1 | 16th June
11:45 AM PREDICTIVE AI PANEL: Delivering Predictive Personalisation: How can you leverage AI to tailor the customer journey at scale and drive conversion?
- How can predictive AI help anticipate customer needs and trigger personalised journeys that improve conversion and LTV?
- How to combine CRM, transactional, and behavioural data to deliver hyper-relevant content and offers in real time
- How can retailers balance personalisation with privacy, particularly as UK consumers grow more data-conscious?
12:25 PM CASE STUDY: How conversational AI and messaging are reshaping the retail customer journey – and what it looks like in practice
- What does the latest Retail Economics data reveal about shifting consumer behaviour, and why does this create a new commercial imperative for retail CX?
- Why do consumers trust and act on brand messages in WhatsApp – and what separates a conversation channel from just another notification?
- What does an AI-powered conversational commerce deployment actually look like in practice – and what results are retailers seeing?
2:50 PM MARKETPLACES PANEL: Diversifying Revenue Channels: How can you scale marketplaces without losing D2C control to maximise channel profitability?
- How can you protect D2C margins while scaling profitability and visibility through high-volume marketplaces?
- How can marketplaces be used as a tool to inform and optimise your D2C strategy?
- How can you make best manage customer data and experience in marketplaces with 1st party data restrictions?
- How can you successfully implement fulfilment and operations strategies across both D2C and marketplaces without compromising CX or profitability?
4:20 PM ECONOMIC OUTLOOK PRESENTATION: Economic Uncertainty Advantage: How to navigate 2026 headwinds to retain customers and stay ahead of your competitors
- Evolving Discovery: the decentralization of search and shift to social platforms for product discovery
- Ecommerce Growth: online market maturity and competing for market share through cross-border, social, and omnichannel strategies
- Consumer Expectations: meeting rising demands by reducing friction and enhancing communication to drive loyalty
Check out the incredible speaker line-up to see who will be joining Richard.
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