Melissa is an experienced conference chair and MC, she also hosts The Retail Tea Break podcast, bringing together retailers, brands and global industry experts. The podcast can be found on your favourite podcast platform. Melissa is a retail trainer and educator with over 27 years of industry experience. She designs and delivers impactful training programmes and lectures, shaping the next generation of retail talent. She works with teams across international markets to elevate performance through sales excellence, operational standards and customer experience. Melissa has been recognised as a RETHINK Retail Top Retail Expert in 2024, 2025 & 2026 and named in Retail Technology Innovation Hub’s Top 100 Retail Technology Influencers list in 2025 &2026.