Liam Bird
Client Solutions Manager MetaDay 1 | 16th June
12:25 PM CASE STUDY: How conversational AI and messaging are reshaping the retail customer journey – and what it looks like in practice
- What does the latest Retail Economics data reveal about shifting consumer behaviour, and why does this create a new commercial imperative for retail CX?
- Why do consumers trust and act on brand messages in WhatsApp – and what separates a conversation channel from just another notification?
- What does an AI-powered conversational commerce deployment actually look like in practice – and what results are retailers seeing?
Check out the incredible speaker line-up to see who will be joining Liam.
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