Kim Johal
Senior Sales Manager (Retail) InfobipA retail and customer‑engagement specialist with deep experience in omnichannel commerce, customer service transformation, and large‑scale retail operations. Leveraging Infobip's communications and AI solutions, that help retailers design resilient, conversational customer journeys that drive efficiency, loyalty, and growth across digital and in‑store touchpoints.
Day 1 | 16th June
12:25 PM CASE STUDY: How conversational AI and messaging are reshaping the retail customer journey – and what it looks like in practice
- What does the latest Retail Economics data reveal about shifting consumer behaviour, and why does this create a new commercial imperative for retail CX?
- Why do consumers trust and act on brand messages in WhatsApp – and what separates a conversation channel from just another notification?
- What does an AI-powered conversational commerce deployment actually look like in practice – and what results are retailers seeing?
Check out the incredible speaker line-up to see who will be joining Kim.
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